Privacy Policy

1. Introduction

Layer 777 LLC ("Layer 777," "Company," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise infrastructure services, visit our website, or interact with us.

This Privacy Policy applies to all users of our services, including customers, website visitors, and other individuals whose personal information we may process in connection with our business operations.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Contact Information

Layer 777 LLC
418 Broadway, Suite R
Albany, New York 12207
United States

Support: [email protected]
Phone: +1 (555) LAYER-777

3. Information We Collect

3.1 Personal Information

We collect personal information that you provide directly to us, including:

Account Information: Name, email address, phone number, company name, job title
Billing Information: Billing address, payment method details, tax identification numbers
Communication Records: Support tickets, emails, phone calls, chat messages
Identity Verification: Government-issued ID, business registration documents (when required)
Technical Information: IP addresses assigned to your services, DNS configurations, network settings

3.2 Technical and Usage Data

We automatically collect certain technical information, including:

Network Data: Bandwidth usage, traffic patterns, connection logs
Performance Metrics: Server performance, uptime statistics, latency measurements
Security Logs: Access logs, authentication attempts, security events
Website Analytics: IP address, browser type, device information, pages visited
Service Usage: Feature usage, service configurations, API calls

3.3 Customer Content

We may have access to data you store or transmit through our services ("Customer Content"). We only access Customer Content when necessary for service provision, technical support, or as required by law.

4. How We Use Your Information

We use your information for the following purposes:

4.1 Service Provision

Providing and maintaining our infrastructure services
Processing orders and managing billing
Monitoring network performance and uptime
Providing technical support and customer service
Managing user accounts and authentication

4.2 Business Operations

Communicating about services, updates, and promotions
Conducting business analysis and improving services
Fraud prevention and security monitoring
Compliance with legal and regulatory requirements
Resolving disputes and enforcing agreements

4.3 Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal information based on:

Contract Performance: Processing necessary to provide services
Legitimate Interests: Business operations, security, and service improvement
Legal Compliance: Meeting legal and regulatory obligations
Consent: Where you have provided explicit consent

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third parties who assist us in:

Payment processing and billing services
Cloud infrastructure and data center operations
Customer support tools and platforms
Analytics and monitoring services
Legal and professional services

5.2 Legal Requirements

We may disclose information when required by law or to:

Comply with legal process, court orders, or government requests
Protect our rights, property, or safety
Investigate fraud or security incidents
Enforce our Terms of Service

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement comprehensive security measures to protect your information:

6.1 Technical Safeguards

Encryption of data in transit and at rest
Multi-factor authentication for account access
Regular security audits and vulnerability assessments
Network firewalls and intrusion detection systems
Secure data centers with physical access controls

6.2 Administrative Safeguards

Employee training on data protection practices
Access controls and need-to-know basis
Background checks for personnel with data access
Incident response procedures
Regular policy reviews and updates

Security Incidents: In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

Account Information: Retained while your account is active and for 7 years after closure for legal and tax purposes
Billing Records: Retained for 7 years for accounting and tax compliance
Communication Records: Retained for 3 years for quality assurance and dispute resolution
Technical Logs: Retained for 1 year for operational and security purposes
Customer Content: Deleted within 30 days of service termination unless you request longer retention

We may retain certain information longer if required by law, for legitimate business purposes, or to resolve disputes.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing activities

8.2 GDPR Rights (EU Users)

If you are located in the European Economic Area, you have additional rights under GDPR:

Right to withdraw consent at any time
Right to restrict processing
Right to lodge a complaint with a supervisory authority
Right to receive information about automated decision-making

8.3 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act:

Right to know what personal information is collected and used
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights

Exercising Your Rights: To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect information about how you use our website:

9.1 Types of Cookies

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us understand website usage and improve performance
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Collect information about website traffic and user behavior

9.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality and your user experience.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers:

Standard contractual clauses approved by the European Commission
Data processing agreements with service providers
Compliance with applicable data protection laws
Security measures equivalent to those required in your jurisdiction

Data Locations: Our primary data processing occurs in the United States, with some services provided through partners in other jurisdictions.

11. Third-Party Services and Links

Our website and services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party websites or services.

Third-Party Integrations: We may use third-party services for payment processing, analytics, and customer support. These services have their own privacy policies and terms of use.

Recommendation: We encourage you to review the privacy policies of any third-party websites or services you access through our platform.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Providing notice through our services

Effective Date: Changes become effective 30 days after posting unless otherwise specified. Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Layer 777 LLC
Privacy Inquiries
418 Broadway, Suite R
Albany, New York 12207
United States